Privacy Policy
Last Updated: October 13, 2026
Reed Software Group ("Company," "we," "us," or "our") is committed to protecting the privacy of the pet grooming businesses and independent professionals who use GroomerPro (the "App"). This policy explains how we collect, use, and safeguard your information.
1. Information We Collect
You provide: Account registration details (name, business name, email, phone, password), business configuration data, and client/pet records you enter into the App.
Automatically collected: Device location (for route optimization), device model and OS version, and diagnostic logs.
From third parties: Subscription status from the Apple App Store. If you accept card payments, you give your identity, business, bank, and tax details directly to Stripe; we never receive your Social Security number, full bank account number, or any full card numbers. From Stripe we receive your Stripe account ID, whether your account can take payments and what Stripe still needs, and each payment's amount, tip, fees, status, refunds, and disputes.
Your clients' payment information: When your client pays a link or saves a card, they enter card details on a page hosted by Stripe, and those details go directly to Stripe. On your behalf we store the client's name and phone number, what they paid and tipped, and, for saved cards, the card brand, last four digits, and expiration date. Stripe may also use payment information to prevent fraud and meet legal requirements as described in Stripe's Privacy Policy.
2. How We Use Your Information
We use your information to operate and improve the App, generate route optimizations, facilitate invoicing and payroll summaries, deliver appointment SMS notifications you configure, provide customer support, and enforce our Terms.
3. Sharing & Disclosure
We do not sell or rent your data. We share data only with third-party service providers (mapping APIs, SMS gateways, cloud hosts, payment processors) under confidentiality agreements, with Stripe to set up your account and process, refund, and report on card payments if you accept them, with your fleet administrator if you are part of a multi-user account, and as required by law.
4. SMS Messaging
When you use GroomerPro to send SMS messages to your clients, you are the sender and data controller for those communications. You are responsible for obtaining prior express written consent from your clients as required by TCPA and applicable law. We act solely as the software intermediary. Client phone numbers you store in the App are used only to facilitate the messages you initiate.
Mobile number non-sharing: Reed Software Group does not sell, rent, share, or disclose mobile phone numbers collected for SMS messaging to third parties or affiliates for their own marketing purposes. Mobile numbers are used only to deliver appointment-related messages initiated by the grooming business using GroomerPro, and are shared only with our SMS delivery provider (Twilio) solely to transmit those messages.
Message frequency: Message frequency varies based on appointments and business activity. Recipients typically receive 1–3 messages per scheduled appointment (confirmation, reminder, and/or arrival update). Additional messages may be sent for rescheduling or service-related replies.
Carrier charges: Message and data rates may apply. Recipients may reply STOP to opt out at any time and HELP for assistance.
5. Data Security
All data in transit is encrypted with TLS. We use strict data-isolation standards to keep multi-tenant business data separate. You are responsible for maintaining your account credentials. No system can be guaranteed 100% secure.
6. Data Retention
We retain your data while your account is active. You may request permanent deletion by contacting us. We may retain certain information as required by law.
7. Your Clients' Data
You are the data controller for client information you enter in the App. You are responsible for complying with all privacy laws applicable to your business and for having legal authorization to collect and use your clients' data.
8. Children's Privacy
GroomerPro is intended for adult business operators. We do not knowingly collect data from individuals under 13.
9. Changes to This Policy
We will notify you of material changes by updating the "Last Updated" date in the App and on this page.