Terms & Conditions
Last Updated: October 13, 2026 | Version 2026-10-13
Welcome to GroomerPro, a mobile application owned and operated by Reed Software Group ("Company," "we," "us," or "our"). By accessing or using GroomerPro (the "App") and our associated services (collectively, the "Services"), you agree to be bound by these Terms. If you do not agree, do not use the App.
1. Description of Services
GroomerPro is a business management platform designed for pet groomers, supporting solo operators and fleet businesses. Services include appointment scheduling, revenue tracking, client management, route optimization, digital waivers, payroll reporting, and payment/invoicing tools. Features vary by subscription tier.
2. User Accounts
You must provide accurate business and contact information when creating an account, maintain the confidentiality of your credentials, and use the Services only for legitimate pet grooming business operations in compliance with all applicable laws.
3. Subscriptions & Payments
Subscriptions are auto-renewable in-app purchases billed through the Apple App Store and managed under Apple's terms. Except as required by Apple's App Store policies or applicable law, subscription fees are non-refundable. Cash, check, and other payments you record in the App are for your recordkeeping only; Reed Software Group does not receive them.
4. Card Payments Through Stripe
Card payment features (pay links, cards on file, deposits, no-show and late-cancellation fees, and refunds) are optional and are provided by Stripe, Inc. and its affiliates ("Stripe").
Stripe terms. Payment processing services for GroomerPro users are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Services Agreement (collectively, the "Stripe Services Agreement"). By agreeing to these Terms or continuing to operate as a GroomerPro user who accepts card payments, you agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time. As a condition of GroomerPro enabling payment processing services through Stripe, you agree to provide GroomerPro accurate and complete information about you and your business, and you authorize GroomerPro to share it and transaction information related to your use of the payment processing services provided by Stripe.
You are the seller. Card payments go to your own Stripe account. Reed Software Group never holds your funds and is not a bank, money transmitter, or payment processor. You are solely responsible for your prices, refunds, disputes and chargebacks, Stripe's processing fees, any negative balance on your Stripe account, and all taxes on your payments.
Platform fee. For each card payment processed through the App, GroomerPro charges a platform fee of 0.5% of the service amount. It is deducted automatically, is in addition to Stripe's fees, never applies to tips, and is returned in proportion to any refund you make in the App. We will give at least 30 days' notice in the App before changing it.
Cards on file, deposits, and fees. You may only charge a client's card for amounts the client agreed to. The App shows clients your deposit, no-show, and late-cancellation policy before they save a card. You are responsible for setting a fair policy, telling clients about it, and following the card network rules and laws that apply.
Account decisions. Stripe decides whether to approve, limit, hold payouts from, or close your Stripe account; Reed Software Group does not control those decisions and is not liable for them. If you stop using GroomerPro, your Stripe account and its funds remain yours.
5. No Professional Relationship
GroomerPro is a software tool only. Nothing in the App constitutes veterinary, legal, financial, tax, or professional advice. Reed Software Group has no employment or agency relationship with users or their employees.
6. SMS & Communications
The App provides tools for automated client SMS messaging (appointment reminders, ETA alerts, service notifications). You are the sender of all messages. You are solely responsible for ensuring clients have provided prior express written consent as required by the Telephone Consumer Protection Act (TCPA) and applicable law before sending any messages. Reed Software Group is not liable for any regulatory penalties, claims, or class actions arising from your communications.
7. Route & Navigation
Routing features are for informational purposes only. You are solely responsible for safe vehicle operation, obeying traffic laws, and maintaining adequate insurance. Reed Software Group is not liable for accidents, violations, or damages arising from use of routing features.
8. Digital Waivers
Waiver templates are for administrative convenience only and do not constitute legal advice. You are solely responsible for ensuring your waivers are legally binding and enforceable in your jurisdiction.
9. Pet & Client Incidents
Reed Software Group has no involvement in the actual provision of grooming services and expressly disclaims all liability for any pet injury, illness, property damage, or personal injury arising from services performed by users of the App.
10. Indemnification
You agree to defend, indemnify, and hold harmless Reed Software Group, its owners, officers, and employees from any claims, damages, and expenses arising out of your use of the App, your grooming business operations, or your violation of these Terms or applicable law.
11. Limitation of Liability
To the fullest extent permitted by law, Reed Software Group shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Services. Our aggregate liability shall not exceed the amount you paid for the Services in the three months preceding the claim.
12. Governing Law & Arbitration
These Terms are governed by the laws of the State of Maryland. Any dispute shall be resolved by binding individual arbitration rather than in court, except for small claims court eligible matters.
13. Changes to Terms
We reserve the right to modify these Terms at any time with notice posted in the App. Continued use constitutes acceptance of the revised Terms.